Last September, the public Gary purchased a 46-inch LCD TV Sony NX700. Promoters said the time of purchase of the TV with a double screen, PIP function, but brought home only to find that these two functions only under certain conditions can be achieved.
Ku told reporters that the TV guide said the However, when found in the use of In addition, the
identified the problem, Gary first contact with the Sony after-sales, maintenance staff then home. . and composite video signals, with the manual differential. This reporter learned that Sony is willing to compensate for the initial value of 1,500 yuan Gu and other Sony products, but not returned. After several rounds of coordination, Sony agreed to compensate Mr. Gu 1,000 in cash, but do not give the same return. Replacement, the Sony also said that claims can not provide the same functionality with the manual models. For such a reply, Gary and not satisfied.
Gary manual has indicated that since the TV some of the features depends on the model, would need to list the available models, rather than generalized, otherwise, it is misleading to consumers, is a fraud . Li Li
lawyer lawyers say that Gary's return request is reasonable, but manufacturers are stored in the production and marketing fraud found more difficult. The reason is that Gary is able to prove that its purchase of the TV when there is a serious misleading, but consumers generally will not be recorded at the time of purchase to obtain evidence. If sentenced by the court, may be requested only by its Sony compensation for actual losses, usually the compensation price is not high, he suggested that Gary and then in consultation with the Sony. Li Li said
also product brochures are now many manufacturers are divided by product line model, a series of a manual, will only add that Manufacturers also need to improve.
(Li Li, Shanghai Tang Law Firm lawyers, legal consultants newspaper Rights Law)
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